Identify your equipment
Keep your model, serial number, purchase date, and city ready. These help the team identify your device and purchase terms.
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SERVICE & SUPPORT
From a setup question to a service request, find a direct route to the people who can help with your equipment.
Start a service enquiry
For device issues, servicing, and the next steps for your location.
Get service supportKeep your model, serial number, purchase date, and city ready. These help the team identify your device and purchase terms.
Find your modelDescribe the device issue and when it started. Use the service enquiry to prepare a message for our support team.
Prepare a service requestThe team will confirm the appropriate service process, availability, and any applicable charges for your location.
Call the service teamOur team is available Monday–Saturday,
9 am–6 pm.
Contact the service team with your model, serial number, city, purchase date, and a brief description of the issue. Avoid including personal medical information.
Request the current document for your exact product model from our team. Confirm the document revision and supplied accessories before relying on setup instructions.
Share your purchase invoice, model and serial number with the service team. Warranty coverage and the applicable process depend on the product and purchase terms.
Ask the team about installation or demonstration options for your model and location. Availability and arrangements will be confirmed during your enquiry.