When you contact product support, accurate equipment and purchase details help the team identify the correct model and next step.
Details to have ready
Your product name, model number, and serial number.
Purchase date, invoice, and supplier details.
Your city and a contact number.
A brief description of the product issue, without personal health records.
For urgent medical needs or changes to therapy, contact your clinician or local emergency service. Product support can help with equipment-related questions.